I open the envelope and unfold the paper.....
ARRGGHHHH.......... When I first looked I just noticed the amount and I was raging. I jammed it into my purse so I could call those idiots when I got back to work. Once I settled down and looked at it again I noticed this......it appeared to be a credit! So at least now their mistakes are in my favor. Lol
I called. I was frustrated. The girl on the phone was lovely and patient. She said you have a credit. Would you like it applied to your future bills or would you like a cheque? I said, well I'd love a cheque but you don't owe me any money.
We started at the beginning - in June. We went through every statement I had, every record of my phone complaints, she talked to a supervisor and even accounts payable/receivable. No one knows what is going on but "their system" says I have a $516 credit.
The girl had such a lovely personality but there were just no answers. She completely understood my frustration as she reviewed my info. At one point she lowered her voice and whispered "If I were you I'd take the money and run". Lol. I laughed and said sure I'd love to go shopping but next month you'll tell me I owe $750 or something.
She has put an "escalation" ticket on my issue. Someone is supposed to call me in 24 business hours. I thanked her for being so patient and I wished I would get her every time I called. Then she gave me her first name and her employee ID number. Now THAT is how a customer service rep should act!
Hmmm, if I'd taken the cheque and ran I could have bought those fancy new boots!