Yesterday I tackled the phone company again. This time I was armed with both account numbers. I called again (5th time if you're keeping score).
I get a different "help" technician. (Ha). About 15 seconds into the call I can tell she's not the sharpest knife in the drawer, if you know what I mean. I give her my phone number and I explain my dilemma of the 2 accounts etc. She says No, your Internet and phone are on one account. OK, I'm holding 2 statements with 2 separate account numbers but I decide to play along with her. (Just because I'm mean and their customer service skills are ticking me off). I won't bore you with the entire exchange about how I DON'T have 2 accounts. Finally, in disgust I say I just want the phone charge off my credit card and only pay for the Internet. She says "I'm looking at your account and your Internet is free."
Me: (breathe deeply) well, if its FREE why have I been paying xx dollars for the past several years??
Her: uhmm .....
Me: I'm looking at my statement right now........
Her: (snarky) well what is your account number?
Me: oh, you mean the account you said didn't exist?? (I know, that was mean but seriously???)
Apparently my problem has been resolved. Or so she she says. I will wait to do the happy dance until next months credit card statement arrives.