Friday, July 26, 2013

The Knockout Update


Yesterday I tackled the phone company again.  This time I was armed with both account numbers.  I called again (5th time if you're keeping score).  

I get a different "help" technician.  (Ha). About 15 seconds into the call I can tell she's not the sharpest knife in the drawer, if you know what I mean.  I give her my phone number and I explain my dilemma of the 2 accounts etc.   She says No, your Internet and phone are on one account.  OK, I'm holding 2 statements with 2 separate account numbers but I decide to play along with her. (Just because I'm mean and their customer service skills are ticking me off).  I won't bore you with the entire exchange about how I DON'T have 2 accounts.  Finally, in disgust I say I just want the phone charge off my credit card and only pay for the Internet.  She says "I'm looking at your account and your Internet is free."

Me:   Free........FREE??
Her:   Yes
Me:  (breathe deeply) well, if its FREE why have I been paying xx dollars for the past several years??
Her:  uhmm .....
Me:  I'm looking at my statement right now........
Her:  (snarky) well what is your account number?
Me:  oh, you mean the account you said didn't exist??  (I know, that was mean but seriously???)

Apparently my problem has been resolved.  Or so she she says.  I will wait to do the happy dance until next months credit card statement arrives. 

Sheesh!

18 comments:

  1. Fingers crossed for you. Once it gets screwed up it takes a major miracle to make anything right again. We have been trying to deal with Express Scripts our mail-order pharmacy. Now that's some fun!

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  2. Wow. Quite a different experience than I had with my cable company this week. Didn't get a credit that was supposed to be on the bill and within five minutes they had it fixed. Sorry you are having problems.

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  3. I am out of my mind WITH you on this one. Ugh.

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  4. Free??? really? Oh my gosh, you have just entered the twilight zone.
    Well I hope it all works out and you have one account and the internet is free. :)

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  5. OMG, doesn't it just wear you out dealing with people like this! I tell you it can really try your patience sometimes. It's a wonder we are not all bald from pulling our hair out during times like these!

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  6. So you have to pay for free?
    Doesn't it amaze you the incompetence out there? And they are allowed to breed. Scary!
    Have a great weekend.
    Hugs :)
    Lauren

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  7. Good luck to you!! Yes ~ if you're Internet is free and you're having to pay for it ~ thank goodness they're not charging you!!!!! Have mercy!!

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  8. What a nightmare. Life is complicated enough without some idiot making it more complicated than it is. What I want to know is how much is she paid to come up with this scenario.

    It would makes me want to crawl under a big rock or pull the little bit of hair I've got left...
    Hope that she got your problem fixed instead of compound it.

    We are having a deluge here and my ark isn't built yet.
    I hope that your Friday friends can make you forget yourproblem for a while.
    Hugs,
    JB

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  9. OMG..."mean" is allowed when dealing with these kinds of things!! Been there! ps "not the sharpest knife in the drawer" is a nice way of saying...perhaps... a mean word!

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  10. Sooooo....what your saying is there really is no such thing as a free lunch...sorry, I mean cable. May the force be with you you and your credit card company!

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  11. What an ordeal! You should actually receive some sort of credit for the trouble you are having over this!

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  12. gotta love it, sure hope they refund all your past charges..yeah right.

    Felicia

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  13. Ugh. I hate utility tech support. I've always had to do their job for them, over the phone. (Government agencies too, but I won't go there...) I hope it all gets reversed and you don't have to call them again!

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  14. I will take utility customer service over internet support any day. I am always transferred to a foreign country and have a hard time understanding them. I hope you get a big fat credit!

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  15. I've been having the same battle with my aunt's cable/phone/internet bundle. Same idiots who "help." We are living a parallel existence, Kim - and I'm not enjoying it much!

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  16. I would rather take a poke in the eye that talk to customer service people.
    glad you got it figured out.
    Cathy

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  17. re you getting reimbursed? With gift certificates for your favorite nacho spot!!!!

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  18. I hope you do get reimbursed for the $$ you had to pay when your internet was free!

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