Brace yourselves - I'm about to vent all over you. It's war with the telephone company!! This sad saga started a few days ago. Auntie got a "statement" from the phone company. Not a bill, a statement - which said Do Not Pay - balance has been charged to your credit card. But the problem is she had never given them her credit card. She always pays her bill by cheque. So you can imagine the tizzy she was in. Someone got her credit card, the phone company can do what they want with her bank accounts, blah, blah, blah.....One conspiracy after another!
She called the phone company. They couldn't help her. Didn't know how or who changed it but it was changed. They told her it was her Bank's problem. (Insert more tizzy and conspiracy theories).
Yesterday she went to the bank. They called the phone company for her. Nope, still no help except all they could tell her was the authorization was given June 24th. She came home like a crazy woman.
Frankly if I had heard the story one more time I was going to jam a fork in my ears. This morning I opened my credit card bill and lo and behold there is a freaking charge from the phone company. Taaa Dahhh - mystery solved. On June 24th I called to update my credit card expiry date for the Internet account. The genius on the other end of the phone obviously just put everything at this address on my credit card.
Now it was my turn to have a tizzy. I called the number on the statement to have the pre-authorized payment removed from the phone account. Ohh, can't do it from that number - I need to call another number (which she doesn't know). She eventually gives me a number like it is the biggest inconvenience in her day! I dial the number and I hear this...."you cannot access this number from your area. Please hang up". Now I'm steaming!
After 3 incredibly frustrating interactions with useless "help" technicians (HA)......I call a 4th number. I'm seriously about to lose my shit when I am forced to listen to some Muzak version of Muskrat Love while I wait in line for my turn. The ridiculousness of the music helped settle me so when someone finally answered I immediately said "I'm going to apologize up front for whatever I might say. I'm frustrated!!" The girl started to giggle and made some funny comment and I couldn't help laugh. She was great but could call up my phone account, name, address, credit card BUT couldn't find my Internet account without the account number. And of course I didn't have that! So I have to go through this all again tomorrow!
Now here is the part that makes me scratch my head. She had my name, address, phone number etc and had enough info to charge both accounts to my credit card but couldn't find my account! She could find it to charge me the money but not to take off the charge.
I can type in a random name to Google and find their phone number, address, then pull up a google street view of their house and zoom in to practically look in your windows BUT the phone company can't find my account????
SERENITY NOW..........(remember that Seinfeld episode?)
I'm de-stressing with a large lovely ball of lavender wool
So, how was your Hump Day?