It was a long repetitive day. I found myself asking question after question. I was conducting interviews for a new employee. It's exhausting. It is one of the most important functions of my job, finding the right people for the jobs but Man, it's a long, tiring exercise. It's hard to stay engaged by mid day after hearing similar responses over and over again. By 5 pm I was ..........exhaustipated.
But one more day and then a 3 day weekend!! I bet you are all wondering what happened with the last phone bill. Hehehe. If you remember last month they had my account with an almost $600 credit. Now I should have taken the money and run. But, cursed with honesty, I didn't take it. So this month the credit was only $158. There is no rhyme nor reason to the billing or the crazy balances.
This time, before I called, I made my own spread sheet of my account. Every payment, every missed billing - their error etc. This month I should have owed them $8. Instead they say they owe me $158.
I called, I explained, I ranted a little. I demanded a supervisor. Then I requested a shut off of my service so I could go elsewhere. I was put on hold. She returned with an offer. They will "let" me keep the $158 as a "customer appreciation and retention gesture". Yes, that's what she called it. AND they will complete a form, attached to my account stating it was final and could never be audited and they could never come back and say I owed them any money back.
..........I was dumbfounded. I had to ask her - "Is this just because nobody there knows how to fix my account, because you know this balance is wrong?" YES was her answer. We can't fix it so we will just give you the money. Well, OK. But dagnabbit, I wish this offer was made last month. LOL