Thursday, November 7, 2013

Tell me, tell me, tell me......


It was a long repetitive day.  I found myself asking question after question.  I was conducting interviews for a new employee.  It's exhausting.  It is one of the most important functions of my job, finding the right people for the jobs but Man, it's a long, tiring exercise.  It's hard to stay engaged by mid day after hearing similar responses over and over again.   By 5 pm I was ..........exhaustipated.


But one more day and then a 3 day weekend!!  I bet you are all wondering what happened with the last phone bill.   Hehehe.  If you remember last month they had my account with an almost $600 credit.  Now I should have taken the money and run.  But, cursed with honesty, I didn't take it.  So this month the credit was only $158.  There is no rhyme nor reason to the billing or the crazy balances.  

This time, before I called, I made my own spread sheet of my account.  Every payment, every missed billing - their error etc.  This month I should have owed them $8.  Instead they say they owe me $158. 

I called, I explained, I ranted a little.  I demanded a supervisor.  Then I requested a shut off of my service so I could go elsewhere.  I was put on hold.   She returned with an offer.  They will "let" me keep the $158 as a "customer appreciation and retention gesture".  Yes, that's what she called it.   AND they will complete a form, attached to my account stating it was final and could never be audited and they could never come back and say I owed them any money back.  

..........I was dumbfounded.  I had to ask her - "Is this just because nobody there knows how to fix my account, because you know this balance is wrong?"   YES was her answer.  We can't fix it so we will just give you the money.    Well, OK.  But dagnabbit, I wish this offer was made last month.  LOL 

16 comments:

  1. LOL! Well at least they finally 'fessed up and just got it taken care of somehow. Here's to going forward...

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  2. Now let's hope it really happens. Based on personal experience, you can't believe a word those CSRs tell you!
    A three day weekend for me, too. I NEED it.
    LOVE your new word!!!
    Hugs :)
    Lauren

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  3. I'm glad it's finally straightened out. They really want to keep you as a customer. For all the stress they gave you, $158.00 is worth it. It's like selling a hooked rug and your money is in the bank.

    Exhaustipated, this is the second time I read that new word this week.
    Have a great Friday.
    Hugs,
    JB

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  4. So what's it gonna be? Boots or wool?

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  5. A resolution is always good. But, what a process...whew!

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  6. well that was a good they admitted their dumbness. enjoy your 3 day weekend.
    Cathy

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  7. Finally, about time, hope it all works out!!!! Happy 3 day weekend, woo hoo!!!!!! Blessings Francine.

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  8. Hey ~ you deserve it for all the aggravation!! It was a great solution!!!

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  9. Speechless on the bill. Giddy over the new word exhausipated!

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  10. A retention gesture? lol! Oh my... that's very polite of them... ;-) I think they did not expect you to hang in for this long...

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  11. Well that's a new one. Hopefully next month's bill will be correct.

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  12. Well I will give you and A+ for perseverance! And it paid off! Have a good weekend. sandie

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  13. FINALLY, some honesty!!! I like that!!!

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  14. Kim.. omg I love that word! I think you need to write a new expressive dictionary! Glad you won the battle with the phone co. It's not often anyone comes out ahead these days with corporations where no one seems to have a clue about anything!! LOL!!
    Hugs!!
    Cathy G

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  15. Thank goodness the week-end is here, Kim! You have a challenging work position! It is time for you to have a little rest.

    We were away at one point at a place where the computer system was inoperable when we checked in. Meal service was included, and a ticket must be had to show when entering the dining room. They were unable to take our payment due to the computer problem. We were given our meal tickets, which we used. When we checked out, the meal charges were not on the bill. As they were not "in the system," we could not be charged! We tried, to no avail, to convince them to take payment. It would seem there has been a "whopper" of a computer error concerning your phone billing. I hope this will be a satisfactory solution for you.

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  16. Well how crazy is that???? Good for you though.

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