I had to build up my courage because my last experience was less than amusing. They guy on the other end of the phone wouldn't listen to me, talked to me like I was 4 yrs old and tried to sell me new stuff. In his opinion it was my wireless router which was not their equipment and I needed to buy his brand. Despite the fact that I was having NO trouble with the wireless. In the end I got so fed up I hung up and frigged around with the settings myself until it worked.
So at lunch time I dialed the phone and was shocked at what happened. I had a lady who was polite and helpful. She said she would send someone to check the line first and when I suggested I thought it was the modem, so said she would send a new modem with the repair guy. She said he would be at the house around 3:30pm. I thanked her, but secretly laughed thinking I'll be lucky if he is here by 6pm because we all know repair guys are rarely on time.
Well...............he arrived at 3:30pm. Can you believe it!!! Apparently there was an issue with the outside line as well as the old modem. He was so great and helpful. While he was replacing the old modem he saw the old wireless router. He told me that the new modems were not only more powerful, they also were capable of doing double duty as a wireless router and I could get rid of the old one.
I told him the story (which I have told almost nobody til now) that when I installed my own wireless in the house I initially had it as a secured network. I had some issues connecting to my work laptop so I took off the security for a few days. When I went to put the security back on ---- I couldn't remember the password and couldn't re-set it. DUH! So my wireless has been wide open for a couple of years. I hated that because I didn't want the neighbors I don't like stealing my signal. Lol
He laughed at me, but politely, and hooked it up and re-set the security. So sorry neighbors - get your own internet.
Everything is working perfectly now. Thank you Jamie!
I had to add this cartoon because it made me laugh. When you are on hold for awhile, do you talk and complain to yourself ?? Don't lie - we all grumble and gripe when we are on hold
- While you are here you should visit Tricia's blog for a fun new Giveaway. Visit Hillcrest Home Prims to check it out.