While I was home today on my lunch hour the mail arrived. I grabbed it out of the box on my way back to work. I casually flipped through the pile and one envelope in particular grabbed my attention. The Phone bill..........
If you remember, I have been at war with the phone company. It's evolved Into a full blown feud. If you are new here, I blogged about it twice already. I won't go into the details again but every time I call them they tell me it's fixed and then the next bill comes and its still wrong.
So I looked at the envelope with a mix of foolish optimism and trepidation. Would this be the month that it is finally fixed?? I opened the envelope........and instead of seeing the $50 amount I should have........it says I owe $224 PLUS a $25 NSF penalty!!
I LOST IT. That's it - Unleash the flying monkeys and may they reign terror and destruction upon your house!!
I called that number and the poor guy on the other end of the phone was probably wishing he'd called in sick. I was not in a good mood. I demanded to speak to a manager. It didn't happen. After 40 minutes on the phone I'd had enough. I hung up. I thought my head might actually explode.
This weekend I will be contacting their competitor and making arrangements to switch service.
.... Do they have a physical office? Because I SO want to hear the story of you storming in there and giving them what for in person. :D
ReplyDeleteI CANNOT believe THIS! What inefficiency! Just what does it take for them to get things done correctly? Yes, I think Meg may have an idea.
ReplyDeleteThinking about you as you work through all this - again!
OMG! I can not believe that after all you have been through with them. I don't blame you but does that mean a whole new phone too?
ReplyDeleteCathy
I ws so afraid to click to read the rest of this post...I can't even believe this mess is still not fixed!!!!!!
ReplyDeleteOh, Kim, I feel your pain!!! About 2 months ago I started having reception problems at my house. Here it is 3 phones later (went from iPhone 3 to 2 4s and now a 5 and they can no longer blame the phone. They are supposed to call back by tomorrow with a resolution. I wonder who they will try to pin the blame on this time.
ReplyDeleteGood luck!!!
Hugs :)
Lauren
Still? Seriously...someone needs to be fired.
ReplyDeleteSometimes that's all you can do - hit 'em where it hurts.
ReplyDeleteThis is absolutely terrible and scandalous.
ReplyDeleteI hope that you'll get that sorted out soon.
Hugs,
JB
Kim
ReplyDeleteI went through something similar many years ago.
It took me months to get it resolved. After the run around on the phone, I finally sat down and wrote a long letter to the company and somebody with clout finally read it and refunded me the overcharges.
I can understand your frustration!
HIgh phone bills is what caused us to switch to voIP service. We are currently using MagicJack. After buying the adapter, which is only $79 I think, our phone bill for an entire year is only $20. We get unlimited long distance calling in the USA and there is some international calling allowed. If you have high speed internet service, then this may be a good option for you to consider. The only thing is, if you have a power outage then you won't have phone service. That's okay with us because we have cell phones and our electricity doesn't tend to fail often. This works out excellent for us. BTW, be sure to come by my blog to enter my Diamond Candles giveaway that went live yesterday. Just click on the link: here!
ReplyDelete